Cancellation policy
Purchase Options Cancellation Policy Last updated: June 4, 2026
This Purchase Options Cancellation Policy applies to purchase options offered by Three Ridges Events, LLC, including auto-renewing memberships, subscriptions, and any pre-order purchase options that may be offered through our Shopify store.
Auto-Renewing Memberships
Some Three Ridges Events memberships, including the Camp and Crawl Membership if selected as an auto-renewing option, automatically renew unless cancelled before the next renewal date.
Three Ridges Events is a seasonal off-road park. Because our regular season opens in mid-May, memberships do not renew on the anniversary date of the original purchase. Instead, auto-renewing memberships renew once per year on March 1st before the upcoming season begins.
Unless otherwise stated at checkout or in the customer's membership account, the annual renewal date is March 1st. The payment method saved to the customer's membership account will be charged on or around that annual renewal date.
This March 1st renewal allows Three Ridges Events to plan membership availability, member-only events, capacity, staffing, and whether additional memberships may be opened for the upcoming season.
By purchasing an auto-renewing membership, you authorize Three Ridges Events, LLC to charge your saved payment method for each annual renewal term until you cancel the auto-renewal.
Managing Your Membership
Members have access to a customer membership portal where they can manage their membership, including:
- Cancelling auto-renewal;
- Updating billing information;
- Updating payment methods;
- Reviewing membership status; and
- Managing other available membership account settings.
Customers are responsible for keeping their billing information and payment method current.
How to Cancel Auto-Renewal
You may cancel your membership auto-renewal before the next annual renewal date.
To cancel, log into your customer account or membership portal and follow the cancellation steps shown for your membership.
If you are unable to access your account or membership portal, contact Three Ridges Events through our website contact form or by email at info@ThreeRidgesEvents.com.
For support-assisted cancellation requests, please contact us at least 3 business days before the annual renewal date so we have time to process the request before the next charge. If a cancellation request is received after a renewal charge has already been processed, the cancellation will stop future renewals but will not automatically refund the renewal that has already occurred.
We will send a renewal reminder to the email address on file approximately 7 days before your annual renewal date.
Once your cancellation has been processed, you will receive a confirmation to the email address on file. If you do not receive confirmation within 7 business days of your request, please contact us at info@ThreeRidgesEvents.com.
What Cancellation Does
Cancelling your membership auto-renewal stops future automatic renewal charges.
Unless otherwise stated or required by law, cancelling auto-renewal does not cancel, refund, or shorten the current paid membership term. Your membership benefits will remain active through the end of the paid membership period, provided your account remains in good standing — meaning no outstanding balance, no active suspension, and continued compliance with all Three Ridges Events rules, waivers, safety requirements, and park policies.
Refunds for Memberships
Membership purchases and renewal charges are non-refundable except where required by law or expressly stated in a separate written policy.
Membership benefits, discounts, early access opportunities, event access, and member-only offerings have value throughout the membership term. Cancelling auto-renewal prevents future charges but does not entitle the member to a refund for the current paid term.
Failed Renewal Payments
If a renewal payment fails, Shopify, our membership app, or our payment processor may attempt to process the payment again. If payment cannot be completed, the membership may be paused, cancelled, or allowed to expire.
Three Ridges Events is not responsible for lost access to membership benefits caused by expired cards, failed payments, incorrect billing information, or payment processor issues.
Changes to Membership Pricing or Benefits
Membership pricing, benefits, discounts, member-only events, included offers, and membership availability may change from time to time.
Any material change to an auto-renewing membership will be disclosed before the change applies to a future renewal, as required by applicable law. Changes do not apply retroactively to a membership term already purchased unless clearly stated or required for safety, legal, operational, capacity, or park policy reasons.
Membership Availability
Three Ridges Events limits the total number of memberships available each season. Existing members with active auto-renewing memberships are guaranteed the ability to renew their membership for the upcoming season. New membership availability is limited and not guaranteed. If new membership capacity for a given season has been reached, new membership purchases may be paused or placed on a waitlist until additional availability is confirmed.
Pre-Orders
From time to time, Three Ridges Events or TRE Gear may offer limited merchandise, event merchandise, or other items on a pre-order basis.
Pre-orders may be cancelled before the order enters production, fulfillment, customization, or shipment. Once a pre-order has reached that stage, it can no longer be cancelled and will be handled under the applicable TRE Gear return, exchange, or refund policy.
If a pre-order item is cancelled by Three Ridges Events because the item becomes unavailable, we will issue a refund or provide another remedy as required by law and our applicable store policies.
Questions
Questions about memberships, renewals, cancellations, billing updates, or pre-orders may be sent through our website contact form or by email at info@ThreeRidgesEvents.com.